Statement Regarding Coronavirus (Covid-19) from Thorndown
Following the announcement regarding Lockdown III starting in England on Tuesday 5th January 2021, we are happy to say that our factory can remain open and continue to make and deliver our Wood Paint and Peelable Glass Paint direct to your door.
Currently delivery times remain at our standard 1-3 working days from date of order with the majority of courier orders being delivered the next day for orders placed before 12.00 noon. The postal service is still experiencing some delays so packages sent out using the Royal Mail 1st Class Small Parcels Service can take 2-3 days for delivery.
Couriers are still operating on restricted staff in their hubs due to the pandemic and social distancing regulations so if the courier network becomes overwhelmed with a large increase in packages, we will keep you up to date on how that will affect our lead times.
From the very start we have been following guidance and put in action increased cleanliness routines to minimise the spread of the virus. Health & Safety policies are firmly in place and being reviewed as the situation changes. Antibacterial soap, hand sanitisers and antibacterial wipes are very active and social distancing measures are in place.
We would like to reassure you that the safety and wellbeing of our staff and customers is paramount. Whilst all workshops and shows are cancelled for the foreseeable future our business is operating as normal with deliveries unaffected to our trade customers and home deliveries via our online shop.
You can order as normal via our online shop Thorndown.co.uk or over the phone on 01458 258588.
You can still enjoy our wood paint range including the new colours in the Somerset Heritage Colour Collection, or choose from all 1800 RAL Classic and Design colours for your exterior and interior wood painting projects.
If you’re lucky enough to have a greenhouse and can sow your own veggie seeds you can use our Peelable Glass Paint as a greenhouse shading paint.
Our couriers continue to be very proactive in following health guidance to keep their staff and customers safe. We use Royal Mail, Parcel Force and Priority Express to deliver our packages and they continue to be as professional as ever. Each have put in place safety procedures and when delivering packages to your homes they will:
- Not ask you to sign anything. They will put your package down, knock on the door or ring the bell, stand back 2 meters and when the door is answered, the courier will record the name of the person who is accepting the delivery
- If there is no-one at home they will leave a card as usual with contact details for the depot who you can contact to re-arrange delivery
- As always there is an option to ‘Leave somewhere safe’ when placing an order with us. You can use this option when you are ordering your paint to leave instructions for the courier to leave the package somewhere safe if you think you’ll be out, or would prefer not to have any contact with a courier. Just remember to enter details in your ‘Order Notes’ during the checkout process
Deliveries are currently not being affected by the virus but couriers are no longer able to guarantee next day delivery as their depots get increasingly busy with the heightened demand for home delivery, and in the event of staff shortages due to illness. We may have to be a little more patient than normal although the courier companies and delivery drivers are doing an amazing job of keeping deliveries as fast as ever!
We are able to continue to offer this service abiding by social distancing, wearing of masks, and sanitising of hands. We will contact you when your order is ready to arrange a collection date and time.
If we have to shut the factory down we will give customers as much notice as possible. A statement will be put on the online shop and on our social media channels, along with an update going out to our newsletter subscribers.
Thank you for your continued support and hope you are all keeping well and safe.