FREE DELIVERY ON ORDERS OVER £50 TO UK MAINLAND!

Operations Update & Statement Regarding Coronavirus

Operations Update & Statement Regarding Coronavirus

NORMAL SERVICE RESUMES!!

**UPDATE**

As of Monday 3rd August we are happy to announce a return to our standard 1-3 working days for delivery. Some specialist RAL orders and Royal Mail deliveries can take longer but normal service has resumed in most areas and for the majority of orders. Next Day Delivery is available but please call the office in the morning to confirm availability and make arrangements.

On occasion volume of packages can exceed staff availability in the courier package processing hub, causing a delivery delay of 24 hours. Because of this we and our couriers cannot guarantee next day delivery so please build in wriggle room when planning projects and decorators.

**UPDATE**

We are happy to say that lead time for orders is now at 5 working days from date of order to delivery. This is to allow time for us to process and make up orders, and for our couriers and Royal Mail to process and deliver packages as they both continue to plough through mountains of packages with reduced staff caused by the coronavirus.

We are also delighted that our standard 750ml tins are now back in stock so have waved a happy goodbye to the emergency tins. Supply chains are starting to get back to normal and we are continuing to work hard to reduce the orders lead time further.

**UPDATE**

As of Wednesday 13/5 we are happy to advise 5-7 working days for delivery and are working hard to continue to reduce lead time from order to delivery.

**UPDATE**

DELIVERIES

Due to high volume of orders, you can expect delivery 5-10 working days from date of order. This is to allow time for us to make up orders allowing for delays in supply chain caused by the virus, and delays in the courier and postal systems caused by such high demand and staff shortages.

We will endeavour to get orders out as quick as possible and thank you for your patience and understanding in these challenging times.

**UPDATE**

Statement Regarding Coronavirus (Covid-19) from Thorndown

Following the Prime Minister’s address we are happy to say that we are able to keep the factory open and continue to deliver paint to your home. We are operating a skeleton staff that travel a short distance from home to the factory in a work vehicle. At all times at home and in the factory we are continuing to operate a zero social contact policy and social distancing of 2 metres from the courier who comes in once a day to collect orders. All Royal Mail deliveries will be handed directly to the sorting office rather than risking social contact in a post office.

We will continue to keep you updated and if couriers are no longer able to deliver or if we are ordered to shut the factory if the shutdown ramps up, we will make an announcement on the website, via social media, and in a newsletter to subscribers.

PLEASE NOTE that in accordance to the Prime Minister’s statement we will no longer be accepting local collection until further notice.

**Thank you and keep well and safe**

We have been following the development of the pandemic and putting into action all advice from our government, World Health Organisation, Public Health England, and health professionals to ensure the safety of our staff, customers, and all who we come into contact with.

We would like to reassure you that the safety and wellbeing of our customers is paramount. Whilst all workshops and shows are cancelled for the foreseeable future our business is operating as normal with deliveries unaffected to our trade customers and home deliveries via our online shop.

HEALTH

From the very start we have been following guidance and put in action increased cleanliness routines to minimise the spread of the virus. Antibacterial soap, hand sanitisers and antibacterial wipes are very active and social distancing measures are in place.

SHOPPING

You can order as normal via our online shop Thorndown.co.uk or over the phone on 01458 258588.

You can still enjoy our wood paint range including the new colours in the Somerset Heritage Colour Collection, or choose from all 1800 RAL Classic and Design colours for your exterior and interior wood painting projects.

Our Peelable Glass Paint Craft Packs are the perfect way to craft away the hours and add some colourful cheer to your homes and gardens. We have extended the early-bird Easter Stencil Craft Pack 25% off discount code to Good Friday 10th April 2020. To get £5 off the Easter Craft Pack just enter discount code CHICK25 in your basket.

If you’re lucky enough to have a greenhouse and can sow your own veggie seeds you can use our Peelable Glass Paint as a greenhouse shading paint when the sun strengthens and you need to protect seedlings.

DELIVERIES

Due to very high volume of orders, you can expect delivery of orders 5 working days from date of order. This is to allow time for us to make up orders allowing for delays in supply chain caused by the virus, and delays in the courier and postal systems caused by such high demand.

Our couriers have also been very proactive in following health guidance to keep their staff and customers safe. We use Royal Mail, Parcel Force and Priority Express to deliver our packages and they continue to be as professional as ever. Each have put in place safety procedures and when delivering packages to your homes they will:

  1. Not ask you to sign anything. They will put your package down, knock on the door or ring the bell, stand back 2 meters and when the door is answered, the courier will record the name of the person who is accepting the delivery
  2. If there is no-one at home they will leave a card as usual with contact details for the depot who you can contact to re-arrange delivery
  3. As always there is an option to ‘Leave somewhere safe’ when placing an order with us. You can use this option when you are ordering your paint to leave instructions for the courier to leave the package somewhere safe if you think you’ll be out, or would prefer not to have any contact with a courier. Just remember to enter details in your ‘Order Notes’ during the checkout process

Deliveries are currently not being affected by the virus but couriers are no longer able to guarantee next day delivery as their depots get increasingly busy with the heightened demand for home delivery, and in the event of staff shortages due to illness. We may have to be a little more patient than normal although the courier companies and delivery drivers are doing an amazing job of keeping deliveries as fast as ever!

LOCAL DELIVERIES

Sorry but due to very high volumes of orders we are no longer able to offer free local deliveries at this time.

LOCAL COLLECTION

IN ACCORDANCE  TO THE PRIME MINISTER’S STATEMENT WE WILL NO LONGER BE ACCEPTING LOCAL COLLECTION.

CLOSURE

If we have to shut the factory down we will give customers as much notice as possible. A statement will be put on the online shop and on our social media channels, along with an update going out to our newsletter subscribers.

Thank you for your continued support and hope you are all keeping well and safe.

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